Ycotes
Book a call
Log inSign up

Automation · hospitality

The Front Desk That Never Leaves the Counter

In Indian hospitality, WhatsApp is the front desk. It should not depend on whoever is free to type.

Mr Beans Pizza
A pizza counter during service

What we built

The work, not the write-up

A guest messaging on a phone
The front desk For an Indian restaurant, WhatsApp is not marketing. It is reception.
A busy dining room in the evening
Peak hour Messages land hardest exactly when the floor is fullest.
A restaurant dining room
Automate the predictable Timings, menu, location, availability — answered instantly.
Kitchen counter during service
Escalate the rest A complaint or a big booking goes straight to a person.
A closed restaurant at night, stools stacked, one table still lit
After hours The enquiry at 1am is answered before anyone opens the shutters.
A process laid out as a flow on a planning board
The flow behind it Rules decide what is answered, what is logged and what reaches a human.

Want something like this?

Tell us the task, and we will tell you whether it is worth automating.

Talk to us More case studies